Orders are generally dispatched within 2-4 days after receipt of payment and are shipped via USPS with tracking and drop-off without signature. If your order requires approval of a proof, the dispatch time frame will not being until you have approved the proof. Shipping fees include handling and packing fees as well as postage costs.
We do not accept returns, exchanges or cancellations since these are custom made to order products. Please be sure all of your spelling is correct as that is what we will use. If your spelling is incorrect there will not be a refund or exchange offered. However, if there is a mistake or problem made on our end, please contact us and we will provide you with a return or exchange.
No refund for delayed or lost items by USPS. Please note, the items are out of my control once USPS receives them.